PokerStars User Guide & Reviews (2026)

Spoke with Savina on customer service chat today. Was trying to make a withdrawal but was trying to send funds to my old account. Savina delay with my problem quickly and efficiently and also came across very helpful on the chat. This is not the first time I’ve had to contact Pokerstars customer service and I’ve always had my questions or problems dealt with quickly and in a friendly way.

Very accomodating!

I wrote to help center in my client. In 1 minutes an assistant spoke to me and find out what my problem is. I sent logs and waiting to fix it. Quick and efficient help center. Thank you.

Speedy and professional service.

I had an issue with withdrawing, so had to contact Pokerstars via their live chat (first time for me).The Opertator was polite, professional, knowledgeable and timely. Great experience, resolved my issue with great comms. Would recommend.

leandro needs a raise

Quick and speedy helping me with my issues thanks a lot

Fun games and good bonuses

Very helpful and quick to deal with your queries

Pleasant, efficient and friendly approach

Monthly self-imposed deposit limit not resetting, and when I try to log in to chat with costumer service it says "account not found". If it wasn't for the fact that literally every other poker app UI is worse than yours, I wouldn't even come back.

Tried to change email several times though the app, and it didn't work. Eventually changed it through the website, account was immediately closed with "duplicate accounts". They then refuse to respond to emails to clarify the issue. Absolute thievery, not to be trusted.

This app is great lots of games etc. I made a withdraw littleOver a year ago lots of options. Now they have 3 and don’t support PO BOX as a home address players beware

You need a button that, when clicked on a player's name, allows you to report them, including issues like inappropriate nicknames, inappropriate or obscene language, obscene or disturbing photos, and so on.

Terrible customer service, stuck in a loop with the chat bot that is actively stopping you speaking to a human. If you ever get to a human, you can be on hold for 20-30mins while they "read your chat" they have like 2 people in a room trying to help thousands of customers.You are unable to play any of the promotions unless you happen to be a NLHE player, every reward is NLHE-centric, actively excluding all other poker formats from participation. Inclusion is not a word the promotions team have ever heard of. cardex/power path, satellites, etc = ALL NLHE ONLY"We also appreciate your feedback regarding the current focus of promotions, including their emphasis on NLHE. Your comments have been shared with the relevant team for review. "You've been saying that same auto-response for four years !!!

Had issue with pokerstars lobby not working.The rep couldn't help so was escalated but never heard back from anyone.Can no longer play as a result.

This is one of the worst paying casinos I’ve ever played at.

Its not the sane game it was 5 years ago,spin n go max was actually a decent spin everytime. Now its more like 'meh' .I have switched to pp poker and that feels like your playing poker

justcloseit

Very bad ux, spin go peixes statistically too low